Terms and Conditions

1. About Unity Gifts

Unity Gifts (Yorkshire) Ltd is a Yorkshire-based manufacturer specialising in figurines, replica memorabilia, props, museum replicas, 3D printing, CAD design, resin casting and mould making.

We manufacture many of our products to order and also undertake bespoke and commercial projects.

Our contact details are:

Unity Gifts (Yorkshire) Ltd
Unit 6 Bolton Road Business Park
Wath Upon Dearne
Rotherham
South Yorkshire
S63 7JY
United Kingdom

Email: sales@unitygifts.co.uk

Telephone: 07507 988 167

2. Products & Descriptions

We make a wide range of products including:

Figurines
Resin cast products
Replica memorabilia
Museum replicas
Crowns and ceremonial items
Military and historical models
Props and display pieces
3D printed products
Bespoke commissions
Custom manufactured products

We take reasonable care to ensure that product descriptions, dimensions, photographs and specifications are accurate.

However, because many of our products are handmade or manufactured individually, minor variations in colour, texture, finish, dimensions and appearance may occur.

Where a product is handmade, hand-finished or hand-painted, variations should be considered part of the manufacturing process rather than a defe

3. Bespoke & Custom Work

Bespoke work may include:

CAD design
3D scanning
3D printing
Sculpting
Model making
Mould making
Resin casting
Prop making
Museum replicas
Custom figurines
Custom statues and busts
Custom displays and promotional items

Bespoke work will normally be quoted separately before production begins.

Where a quotation has been provided, the agreed specification, quantity, price and estimated production timeframe will form part of the agreement.

Changes requested after production has started may result in additional costs and/or an extended production timeframe.

4. Quotations

Unless otherwise stated, quotations are valid for the period specified on the quotation.

For larger, wholesale or bespoke orders, pricing may be based on:

Quantity
Material costs
CAD/design requirements
Tooling and mould costs
Production time
Outsourced manufacturing
Finishing requirements
Packaging
Delivery

Where a quotation is based on a specific quantity, reducing the quantity may result in a revised unit price.

For larger production runs, deliveries may be staggered in agreed stages rather than supplied as one complete shipment.

Any agreed changes to the specification or quantity may require the quotation to be revised.

5. Prices

All prices displayed on the website are in UK pounds sterling (£) unless otherwise stated.

We reserve the right to correct obvious pricing errors.

For bespoke or commercial work, the price agreed in the quotation will apply unless the specification or requirements subsequently change.

6. Payment

Payment is required at the time of ordering unless alternative payment terms have been agreed with us in writing.

For bespoke, custom, wholesale or commercial projects, payment in advance or an agreed deposit may be required before work begins.

Where staged payments have been agreed, production may be paused if an agreed payment is not received.

Wholesale credit facilities may be available on a case-by-case basis and must be agreed in writing before the order is placed.

7. Production Times

Many Unity Gifts products are made to order and we do not hold finished stock of every product.

Estimated production times are shown on product pages or confirmed when an order or quotation is discussed.

Production times are estimates rather than guaranteed delivery dates, unless a specific delivery date has been agreed in writing.

Production times can be affected by:

Order volume
Product complexity
Material availability
Design changes
Customer approvals
Additional finishing requirements
Supplier delays
Circumstances outside our reasonable control

If there is a significant delay to an agreed timeframe, we will contact you where reasonably possible.

8. Delivery

Once your order has been completed, it will be dispatched using an appropriate delivery service.

Delivery options and charges are calculated at checkout based on the destination and, where applicable, the weight of the order.

Delivery estimates shown at checkout are provided by the relevant delivery service and are not guaranteed.

Delivery may be affected by:

Courier delays
Severe weather
Industrial action
Customs processing
Incorrect address information
Failed delivery attempts
Circumstances outside our reasonable control

For international orders, customs processing may increase the delivery timeframe.

9. Delivery Addresses

We package products carefully to reduce the risk of damage during transit.

If your parcel arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, and provide photographs of:

The outside of the packaging
Any internal packaging
The damaged item
Any visible damage to the parcel

This allows us to investigate the problem and, where appropriate, make a claim against the delivery company.

The 48-hour reporting request is to help us deal with courier claims and does not affect your statutory rights.

10. Damaged Deliveries

We package products carefully to reduce the risk of damage during transit.

If your parcel arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, and provide photographs of:

The outside of the packaging
Any internal packaging
The damaged item
Any visible damage to the parcel

This allows us to investigate the problem and, where appropriate, make a claim against the delivery company.

The 48-hour reporting request is to help us deal with courier claims and does not affect your statutory rights.

11. International Orders

International delivery charges are calculated at checkout based on the destination and applicable shipping service.

USA – Import Duties Paid

Orders shipped to the USA are sent on a Delivered Duty Paid (DDP) basis where this is stated at checkout.

Where our DDP arrangement applies, applicable import duties and customs charges are paid by Unity Gifts.

Customers will therefore not normally be asked to pay these applicable import charges to the carrier when their order is delivered

Other International Destinations

For destinations other than the UK and USA, customers may be responsible for:

Import duties
Local taxes
Customs charges
Clearance fees
Other charges imposed by the destination country

unless otherwise specifically stated at checkout or in the quotation.

Customers are responsible for complying with any import requirements applicable in their country.

International delivery times may be affected by customs processing and other circumstances outside our control.

12. Free Delivery

Where free delivery is offered, the applicable minimum order value and destination will be stated at checkout or within the relevant promotion.

Free delivery applies only where the order meets the stated conditions.

If an order is split into multiple shipments due to production requirements, the free-delivery offer will apply according to the original order unless otherwise agreed.

13. Cancellation & Change of Mind

For standard consumer purchases made online, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to the exemptions set out in the Consumer Contracts Regulations 2013.

However, certain products are exempt from this cancellation right, including goods that are made to the customer's specifications or clearly personalised.

This can include certain:

Personalised figurines
Bespoke models
Custom props
Custom-designed products
Made-to-measure crowns
Other products specifically manufactured to a customer's requirements

If you are unsure whether your order can be cancelled, please contact us before production begins.

14. Bespoke & Personalised Products

Because bespoke and personalised products are produced specifically for the customer, they may not have the standard 14-day change-of-mind cancellation right where the legal exemption applies.

Once production has started, cancellation of a bespoke order may also result in costs already incurred by Unity Gifts.

We will always consider cancellation requests fairly and in accordance with applicable consumer law.

15. Faulty, Damaged or Incorrect Goods

Your statutory rights are not affected by these Terms & Conditions.

Goods supplied to consumers must meet the requirements of the Consumer Rights Act 2015, including being of satisfactory quality, fit for purpose and as described.

If you receive an item that:

Is faulty
Is damaged
Is not as described
Is incorrect

please contact us as soon as possible with your order number and details of the problem.

Depending on the circumstances and your statutory rights, we may provide a:

Repair
Replacement
Refund
Price reduction

The appropriate remedy will depend on the nature of the problem and the rights applicable to your purchase.

16. Returns

Where a return is required, we will provide instructions for returning the item.

Please do not return an item without contacting us first.

Where appropriate, we may request photographs or other information before arranging a return.

Returned goods should be packaged securely to prevent further damage during transit.

Nothing in this section affects your statutory rights.

17. Refunds

Where a refund is agreed, refunds will normally be made using the original payment method.

The timing of the refund may depend on the payment provider or bank.

Where goods are returned, we may wait until the goods have been received or appropriate evidence of return has been provided before processing the refund, where permitted by law.

18. Crowns & Made-to-Measure Products

Our crowns are individually made to fit the measurements supplied by the customer.

Customers are responsible for providing accurate measurements.

Because crowns are made specifically to the measurements and requirements supplied by the customer, they may fall within the exemption for bespoke or customised goods under the Consumer Contracts Regulations 2013.

If you are unsure about sizing, please contact us before ordering.

19. Customer-Supplied Designs, Files & Materials

Where customers provide photographs, drawings, CAD files, 3D models, artwork or other materials for use in a project, the customer confirms that they have the necessary rights or permission to use those materials.

The customer remains responsible for any intellectual property rights relating to materials supplied to us.

We may refuse to manufacture an item where we reasonably believe doing so would infringe another person's intellectual property rights or otherwise breach the law.

20. Intellectual Property

Unless otherwise agreed in writing, Unity Gifts retains ownership of its own:

CAD designs
3D models
Sculptures
Manufacturing methods
Mould designs
Artwork
Templates
Technical drawings
Other original design work

Payment for a finished product does not automatically transfer ownership of the underlying CAD files, digital models, manufacturing files or design work.

Where intellectual property or CAD ownership is to be transferred to a customer, this must be specifically agreed in writing.

21. Photographs & Finished Work

Unless agreed otherwise in writing, Unity Gifts may photograph completed products and projects for use in our portfolio, website, social media, marketing and promotional material.

For commercially sensitive or confidential projects, customers can request that photographs are not used publicly.

22. Wholesale & Commercial Orders

Wholesale and commercial orders may be subject to different pricing, minimum quantities, production schedules and payment terms.

These will be confirmed during the quotation process.

For large production runs, production and delivery may be carried out in stages.

Unless otherwise agreed, the customer is responsible for checking and approving specifications before production begins.

23. Customer Approvals

Where a project requires customer approval of a design, sample, prototype, colour, finish or specification, production may not begin until the required approval has been received.

Delays in providing approval may extend the production timeframe.

Once a design or specification has been approved, subsequent changes may incur additional costs.

24. Variations & Handmade Finishes

Many of our products are individually manufactured and finished.

Minor differences between products may therefore occur.

These may include differences in:

Colour
Texture
Surface finish
Paint application
Casting
Dimensions
Small manufacturing marks

Such variations do not necessarily constitute a fault where the product remains consistent with its description and agreed specification.

25. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this results from circumstances outside our reasonable control.

These may include:

Severe weather
Fire
Flood
Industrial disputes
Courier disruption
Supplier failure
Material shortages
Power or equipment failure
Government restrictions
Customs delays
Other circumstances beyond our reasonable control

Where possible, we will contact affected customers and provide an updated estimated timeframe.

26. Limitation of Liability

Nothing in these Terms & Conditions limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights regarding faulty or misdescribed goods.

For consumers, we will comply with all applicable consumer protection legislation.

27. Complaints

If you have a problem with an order or service, please contact us first.

We will always try to resolve complaints directly and reasonably.

Please provide your order number and details of the issue so that we can investigate it properly.

28. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version that applies to an order will normally be the version in force when the order was placed, unless a change is required by law.

29. Governing Law

hese Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws that apply to your circumstances.

30. Contact Us

If you have any questions about these Terms & Conditions, an order, delivery or a bespoke project, please contact:

Unity Gifts (Yorkshire) Ltd

Email: sales@unitygifts.co.uk
Telephone: 07507 988 167

Unit 6 Bolton Road Business Park
Wath Upon Dearne
Rotherham
South Yorkshire
S63 7JY
United Kingdom