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Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.unitygifts.co.uk (the "Site"). This Site is owned and operated by Unity Gifts (Yorkshire) LTD. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Unity Gifts (Yorkshire) LTD and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Props, Resin cast products, Giftware and bespoke commissions

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site or through correspondence between parties involved.

The following services are available on our Site:

  • Giftware | 3D Printing services | Prop making | Resin casting | Mold making | Rental.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments wholesale and retail

Payments
We accept the following payment methods on our Site:

  • Credit Card;

  • PayPal;

  • Debit; and

  • Manual payment processing.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Wholesale credit:  Credit is on a case by case basis for our standard products and determined at the quoting stage.

Wholesale and/or bespoke products require payment in full before any work is carried out 

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Via Courier - shipping times vary from 2 days to 10 days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You may be required to pay delivery charges in addition to the price for the goods you purchase. unless otherwise stated at checkout.

If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement 

Products on our website

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:

  • Will end 14 days from the date of purchase when you purchased a service;

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;

  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or

  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at sales@unitygifts.co.uk.  

The right to cancel does not apply to:

  • Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;

  • Custom, personalised or made to order goods:

  • Goods that will deteriorate or expire rapidly;

  • Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control;

  • Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;

  • Newspapers, magazines, or periodicals, except for subscriptions to such publications; and

  • Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
 

Service cancellation

Our services outlined here are considered bespoke, meaning they are not standard products available on our website. Consequently, there is no cooling-off period applicable. When customers purchase bespoke or personalised items, they are exempt from the cooling-off period under the CCR and you forfeit your right to cancel. If products are customised or bespoke, we are not obligated by law to inform customers about cancellation rights as they do not apply. However, we are prudent to include this information in our terms and conditions for online or telephone purchases.

Other exempt products 

All crowns made by Unity Gifts are exempt under the CCR due to each crown being made to fit.  We require head-sizes when placing your order.  We do not offer a standard size. 

Quotations

Quantities

Quotes in regard to multiples of a product will be staggered to ensure that both parties are in agreement and understand the need for wholesale prices.  Our quoted prices are determined based on volume, leveraging wholesale purchasing advantages and incorporating costs whether our own or outsourced.

Initial quotes will be sent via our system followed by an additional staggered quote.

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